Complaints and Investigations

Compliance & Inquiries Division



Please note:  We understand that you might have questions or concerns about how COVID-19 is impacting your school year. TEA's most up-to-date information on this issue can be found: https://tea.texas.gov/texas-schools/health-safety-discipline/coronavirus-covid-19-support-and-guidance. If you have additional related questions and cannot find your answer on this page, please submit your question to the following email address: disasterinfo@tea.texas.gov and Agency staff will coordinate an appropriate answer to add to this page. Please check the link above for additional updates as the page adds resources frequently. If you wish to file a complaint with TEA regarding the impact of your school year due to COVID-19, you may file a written complaint with TEA by downloading and filling out the online complaint form, saving the complaint, and emailing it to complaintsmanagement@tea.texas.gov, or by mailing a hard copy to the address on the form.

It is also important to note that TEA has jurisdiction over public school districts and charter schools and not other educational or child entities such as private schools, daycares, and universities.

If you have a concern relating to a private school, you may choose to reach out to the Texas Private School Accreditation Commission.  You may contact them at:

Texas Private School Accreditation Commission
3801 N Capital of TX Hwy, Suite E-240 PMB 173,
Austin, TX 78746
(512) 499-8357

https://www.tepsac.org/#/contact

Questions related to childcare facilities may be addressed with the Texas Health and Human Services Commission. You may reach them by contacting their Office of Ombudsman as follows:

Texas Health and Human Services Commission
Office of the Ombudsman, MC H-700
P O Box 13247
Austin, TX 78711-3247
Fax: 1-888-780-8099 (Toll-Free)

To the extent your concern involves a university, you may reach out to that university or with the Texas Higher Education Coordinating Board.  You may contact them at:

Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, TX 78752
(512) 427-6101

http://www.thecb.state.tx.us/


 

The Texas Education Agency accepts reports of fraud involving state and federal programs and funds, including information or data report to TEA used for school accountability purposes.

To report fraud, file a written complaint with TEA by filling out the complaint form online or by mailing or faxing a hard copy to the address on the form.

Additional information about how to file a complaint can be found on the TEA Complaints Management page. Answers to frequently asked questions about the TEA complaints process also provide useful information.

 

Complaint Types

Special Education Complaints

Parents of special education students with concerns about special education rights can file their complaints directly with the TEA. Refer to the Division of Special Populations complaint process for more information, forms, and contacts for filing a special education-related complaint.

These parents also have additional rights and procedural safeguards under the Individual with Disabilities Education Act (IDEA). For more information, please contact the Division of Special Populations at (512) 463-9414.

 

Other Public School District & Charter School and

Educator Misconduct Complaints

For matters that do not violate a state law or rule within TEA's investigative jurisdiction, you may file a local grievance. For more information, view the General Inquiry web page. Please request a local grievance form from your school district or charter school.

To file a formal complaint to TEA about public school district or public charter school actions and/or educator misconduct, you must allege in writing that a school district, charter school, and/or a certified educator has violated a law or rule within the jurisdiction of TEA. Refer to the complaint process of Division of Compliance & Inquiries for more information, forms, and contacts. You may also use this form for the following violation types.

  • Educator Preparation Programs (EPPs)
    TEA's EPP page has instructions for candidates and applicants who feel an EPP did not fulfill requirements for certification or broke the law. EPPs may also follow those instructions to file a complaint about the actions of other EPPs on behalf of a candidate transferring into their program.
     
  • McKinney-Vento Homeless Education
    Disputes regarding eligibility, school selection, or enrollment under the McKinney-Vento Education for Homeless Children and Youth Program will be reviewed by TEA’s Complaints Division and the State Coordinator of Homeless Education at TEA. Please fill out and submit the TEA Complaint Form and select "McKinney-Vento Homeless Education" in Box 3. For more information on the procedures and process for local disputes please contact your district’s McKinney-Vento Homeless Liaison.
     
  • Test Security Complaints
    Each person who participates in the Texas student assessment program is responsible for reporting any violation or suspected violation of test security or confidentiality. Instructions for filing a complaint about any incident that results in a deviation from documented testing procedures to be a testing irregularity are on that page.

 

TEA Customer Service Complaints - Compact with Texans

Under state law, government agencies are required to create a "Compact with Texans" page that sets customer service standards and outlines the agency's procedures for responding to formal complaints from the public regarding customer service provided by TEA staff. Refer to the Compact with Texans page for more information and contacts for filing a complaint about TEA customer service.

 

Other Complaints

TEA only handles complaints related to violation of school law of a public school district, public charter school, or the agency itself. Refer to the Complaints Handled by Other Agencies page for information and contacts about matters typically addressed by other agencies. 

  • Driver Training
    Education Service Center Region 13’s Driver Training Division is the single point of contact for all driver training programs in Texas, including complaints.
     
  • Civil Rights (including Section 504 violations)
    Civil rights complaints allege that a public school discriminates against students on the basis of race, color, national origin, sex or disability in admission or access to, or treatment in the district’s programs or activities. These complaints are under the jurisdiction and authority of the U.S. Department of Education's Office for Civil Rights (OCR). Visit the OCR website for details about when and how to file a complaint. OCR and TEA enforce several federal civil rights laws that prohibit discrimination in programs or activities that receive federal funds. In addition, TEA reviews school discrimination complaints and informs individuals of the appropriate complaint resolution options.

 

Reporting Fraud, Waste or Abuse in Texas

Anyone can report fraud, waste or abuse involving state and federal resources or concerning Texas public schools and Education Service Centers.

The State Auditor’s Office (SAO) investigates allegations of fraud, waste or abuse related to funds from the General Appropriations Act – expenditures by state agencies, colleges and universities or use of state grant money

To report fraud, waste, or abuse, call the SAO Hotline at 1-800-TX-AUDIT (892-8348) or visit the State Auditor's Office website at https://sao.fraud.texas.gov/
 

Reports of fraud may also be mailed to:
State Auditor’s Office
Attn: Investigations and Audit Support
P.O. Box 12067 
Austin, TX 78711-2067
 

Special Accreditation Investigations

Special Accreditation Investigations (SAI) are conducted by TEA's Special Investigations Unit (SIU).

Texas Education Code Sec. 39.057 SPECIAL ACCREDITATION INVESTIGATIONS

Texas Education Code Sec. 39.058. CONDUCT OF SPECIAL ACCREDITATION INVESTIGATIONS (as amended by H.B. 1842, 84th Legislature, Regular Session)

(a) The agency shall adopt written procedures for conducting special accreditation investigations under this subchapter, including procedures that allow the agency to obtain information from district employees in a manner that prevents a district or campus from screening the information. The agency shall make the procedures available on the agency Internet website. Agency staff must be trained in the procedures and must follow the procedures in conducting the special accreditation investigation.

(b) After completing a special accreditation investigation, the agency shall present preliminary findings to any person or entity the agency finds has violated a law, rule, or policy. Before issuing a report with its final findings, the agency must provide a person or entity the agency finds has violated a law, rule, or policy an opportunity for an informal review by the commissioner or a designated hearing examiner.

 

General Inquiry

The Office of General Inquiry provides general information and resources on matters related to the rights and responsibilities of parents under Chapter 26 of the Texas Education Code (TEC).

  • Local School Matters 
    Raise concerns about local school matters with the local administration first. The local school matters page includes examples of concerns that should be handled locally, like school staffing, academics, student conduct, facilities, or finance, and guidance about how to file a complaint. Spanish speakers are available (se habla español).