General Inquiry

The Office of General Inquiry provides general information relating to the Texas Education Agency and Public Schools. General Inquiry is also responsible for providing support to charter schools and public school districts, educators, administrators, school board members, parents, and agency staff.

The Texas Education Agency (TEA) values your feedback. Please leave us an email or a voicemail at 512-463-9513. TEA will consider the public feedback collected when planning recommendations and guidance related to this school year. For more information, including FAQs on COVID-19 related issues, please visit TEA's COVID Website and check back for frequent updates.

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General Inquiry

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It is also important to note that TEA has jurisdiction over public school districts and charter schools and not other educational or child entities such as private schools, daycares, and universities.

Other Educational & Childcare Entities

For Concerns Regarding:


Private Schools

Texas Private School Accreditation Commission (TEPSAC)
3801 N Capital of TX Hwy, Suite E-240 PMB 173
Austin, TX 78746
(512) 499-8377

Childcare Facilities Texas Health and Human Services Commission (THHSC)
Office of the Ombudsman, MC H-700
P O Box 13247
Austin, TX 78711-3247
Fax: 1-888-780-8099 (Toll-Free)
Universities Texas Higher Education Coordinating Board (THECB)
1200 E. Anderson Lane
Austin, TX 78752
(512) 427-6101














The Office of General Inquiry provides general information and resources on matters related to the rights and responsibilities of parents under Chapter 26 of the Texas Education Code (TEC). Parents with concerns about a school should initially address their concern with the appropriate school district administrator. 

Complaints about local public school district or public charter school concerns may be filed regarding:

  • Staff hiring and evaluation
  • Classroom assignments
  • Student retention and grading
  • Selection or provision of textbooks and materials
  • Student discipline
  • Facilities
  • Homework practices
  • Use of general education funds
  • Dress codes
  • Educational programs and services provided to an individual student
  • Actions or omissions of a public education agency employee, including an educator, substitute, contractor, or volunteer

Under the rights of parents described in Parent Complaints (TEC Section 26.011), school districts provide a process for parents or members of the public to present a complaint. Before bringing any question regarding school policy or a specific decision affecting a student to the attention of the TEA, the issue should be presented to the responsible parties in this order:

  1. Teachers
  2. School or campus principal
  3. Superintendent of schools
  4. Local board of trustees
  5. The Texas Education Agency

If you have followed the local complaint policy and procedures in presenting your concerns and still feel that the school has violated a right of yours, you can call the Office of General Inquiries at (512) 463-9290 or email: A staff member is available to answer calls during normal business hours. Spanish speakers are available (se habla español).

    Special Education Complaints

    Parents of special education students with concerns about special education rights can file their complaints directly with the TEA. Please refer to the Division of Special Education's Dispute Resolution Process.

    These parents also have additional rights and procedural safeguards under the Individual with Disabilities Education Act (IDEA). For more information, please contact the Division of Special Education at (512) 463-9414.

    Other Complaints

    A formal complaint to TEA must allege non-compliance with either federal or state laws or rules that are under the jurisdiction of TEA. The complaint must be in writing and signed and include the facts or documentation on which the allegation is based.

    Texas School Laws and Rules

    Texas schools and their employees are governed by laws and rules found in the Texas Education Code and the Texas Administrative Code.

    Texas Education Code
    Texas Administrative Code

    Section 504 of the Rehabilitative Act of 1973

    For Section 504 Resources, see the district’s Section 504 Coordinator. Discrimination complaints are under the jurisdiction and authority of Office for Civil Rights (OCR). OCR enforces several Federal civil rights laws that prohibit discrimination in programs or activities that receive Federal financial assistance from the Department of Education.

    For assistance related to civil rights, you may visit the OCR Contact headquarters office in Washington D.C. or the OCR enforcement office serving your state or territory. For further information, please contact:
    Office for Civil Rights Dallas Regional Office
    Phone: (214) 661-9600
    Toll Free (800) 421-3481
    Fax:(214) 661-9587

    Frequently Asked Questions 

    This link contains frequently asked questions that our office receives. Each link will have questions and answers related to the topic area. Our office can answer general questions and provide information about state law, but we cannot give legal advice to either side of a dispute.