TEA Complaints Management



Please note:  We understand that you might have questions or concerns about how COVID-19 is impacting your school year. TEA's most up-to-date information on this issue can be found: https://tea.texas.gov/texas-schools/health-safety-discipline/coronavirus-covid-19-support-and-guidance. If you have additional related questions and cannot find your answer on this page, please submit your question to the following email address: disasterinfo@tea.texas.gov and Agency staff will coordinate an appropriate answer to add to this page. Please check the link above for additional updates as the page adds resources frequently.

It is also important to note that TEA has jurisdiction over public school districts and charter schools and not other educational or child entities such as private schools, daycares, and universities.

If you have a concern relating to a private school, you may choose to reach out to the Texas Private School Accreditation Commission.  You may contact them at:

Texas Private School Accreditation Commission
3801 N Capital of TX Hwy, Suite E-240 PMB 173,
Austin, TX 78746
(512) 499-8357
https://www.tepsac.org/#/contact

Questions related to childcare facilities may be addressed with the Texas Health and Human Services Commission. You may reach them by contacting their Office of Ombudsman as follows:

Texas Health and Human Services Commission
Office of the Ombudsman, MC H-700
P O Box 13247
Austin, TX 78711-3247
Fax: 1-888-780-8099 (Toll-Free)

To the extent your concern involves a university, you may reach out to that university or with the Texas Higher Education Coordinating Board.  You may contact them at:

Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, TX 78752
(512) 427-6101
http://www.thecb.state.tx.us/


 

Find the information, forms, and contacts you need to file a complaint related to special education programs on the special education dispute resolution process page.

 File complaints against a school district or charter school with TEA for:

  • Violations of programs required by federal law or programs for which the public education agency receives federal funds
  • Misuse of federal or state funds by a public education agency
  • Conditions at a school district or charter school that present a danger to the health, safety, or welfare of the students
  • Violations of duties defined by statute or rule of school district boards of trustees, governing bodies of public charter schools, or superintendents or chief operating officers of school districts and public charter schools
  • Violations of state assessment instrument security procedures
  • Falsifications, fraudulent misrepresentations, or manipulations of information, including manipulations of records, reports, data, forms, statements of assurances, or certifications submitted to TEA through the Public Education Information Management System (PEIMS)
  • Educator misconduct

Read our Frequently Asked Questions about complaints against school districts and charter schools.

TEA will not review complaints alleging violations that occurred more than two calendar years before the complaint is filed.

All complaints filed with the TEA must be in writing. We do not accept complaints by phone. A person or entity may file a written complaint with TEA by filling out the complaint form online or by mailing or faxing a hard copy to the address on the form.

 

**NOTE: TEA is having technical difficulties with our complaint form. Please download the Complaint Form, save to your computer, and then email your form to complaintsmanagement@tea.texas.gov or via fax to (512) 475-3665.

Submit a Complaint

If a complaint leads to a special accreditation investigation (SAI) under the conditions set out in TEC 39.057, TEA's Special Investigation Unit (SIU) will conduct the investigation according to Agency-approved procedures, as mandated in TEC 39.058.