Contact

The Help Desk is the fastest way to submit a question to the TEA Fingerprinting section. Fingerprinting Help Desk tickets are answered within four business hours. Please click the below icon to submit a ticket: 

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Phone 

Monday - Friday, 8:00 am - 4:30 pm Central Time
(512) 936-8400 local
Phone Options:
Option 2 - Educator Certification/Testing/Account Access
Option 3 - Fingerprinting Support (Phone answered 8:00 am - 1:00 pm)
Option 5 - Educator Preparation Programs
Option 6 - Investigations
Option 8 - General Information 

Fax number
512-936-8277