| Issues with Email Verify: |
Most of the communication about your SSES application will be sent to the email you provide within the application. It is critical that you enter an email that functions properly, that is able to send and receive emails, that will not be lost or changed, and that you check regularly.
The application must verify that your email is correct. After entering your email address and clicking "Verify Email" you must login to your email, find the message from NoReply.SSES@tea.texas.gov, and transfer the code within the body of that email back into the application. We strongly recommend that you copy and paste this code as it is very long and easy to mistype.
If you do not receive an email from NoReply.SSES@tea.texas.gov it is most likely because you entered the email incorrectly. Please click "Reset Email," carefully retype your email address and click "Verify Email" again. You may also need to check your email settings to be sure your inbox is not full and that you are able to receive emails to this account.
If you receive an error message after entering the code and clicking "confirm code" it is because you did not copy and paste the code correctly. Please try again.
You will not be able to successfully submit an SSES application until your email is verified.
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Issues using “Student Lookup” or with your student’s UID:
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- Make sure you’re only typing in your student’s FIRST NAME only.
- Your student’s FIRST NAME must be entered exactly the way it was when the student was registered. Any spaces, apostrophes, hyphens, etc., must match exactly. If your student’s first name has an unusual spelling or a symbol such as an apostrophe, you may want to check with their school to see exactly how it is spelled in the school records.
- The Student Lookup function can only find the UID if the SSN or S# matches the one that was used when the student registered.
- If an SSN was not used when the student first registered, the school will have given them an S#. These start with the letter “S” and have eight digits. If your student was registered with an S#, and you do not know the S#, please contact your student’s school and ask them to provide it. This will typically require proof of your identity.
- If an SSN was used when the student first registered and you do not know it, please contact your student’s school, and ask them to provide it. This will typically require proof of your identity.
- Double-check that the date of birth is correct and in the correct format of MM/DD/YYYY.
- If you receive an error message stating that the UID is incorrect, please follow the tips below.
Unfortunately, TEA is unable to look up these numbers for your student, as we cannot verify identity. Your student’s school is the best way to get these numbers.
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Error Message is stating UID is incorrect:
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- The UID is a state-issued number given to each student. This number should be 10-digits, if it is not 10-digits, it will not let you submit your application. This number is different than most student IDs.
- If you’re entering the UID yourself and getting an error, try using the “Student Lookup” feature on the application.
- Double-check that there is not a space at the end of the UID, sometimes this can affect being able to submit your application.
- Follow the steps above if you’re having issues looking up the UID using the “Student Lookup” feature in the application.
- You should also try the “Other Tips” below.
Unfortunately, TEA is unable to look up these numbers for your student, as we cannot verify identity. Your student’s school is the best way to get these numbers.
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Error message says “this student ID has already been submitted in a previous SSES application”:
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- This is a one-time grant, if you’ve already applied, our system will not allow you to apply again. This is per student, not per email. This is the same program that began in January 2021.
- Often this error message pops up when there is a problem with the UID – often families do not type in the correct UID or a different number. We recommend using the “Student Lookup” feature on the application to find the correct UID. The UID should be 10-digits long.
- If you have not previously applied, you should also try the “Other Tips” below or the troubleshooting tips for the UID above.
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Other Error Messages:
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- Double-check that you have filled in all the required fields.
- Double-check that you have checked both bottom assurances/checkboxes.
- Double-check that there is not a space at the end of the UID, sometimes this can affect being able to submit.
- Make sure you didn’t accidentally select “Add Another Student” if you’re not adding another student.
- You should also try the “Other Tips” below.
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Other Tips – if the tips above did not work:
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- Close and restart your browser. That’s sometimes all it takes.
- Consider changing to a different browser:
- We recommend and support Chrome and Firefox. If you are using other browsers, you may encounter issues.
- You can use and download Chrome and Firefox on both Windows and Apple devices (on mobile and desktops).
- Change to a different device. For example, if your phone is not working, try completing the application using a computer or a tablet.
- Clear the browser’s cache.
- Check to see that you are using the most current version for the browser.
- If using a mobile device, try restarting the device.
- You may have to click on the "submit" button twice.
- If your application appears stuck after clicking "Submit," try clicking "Submit" again.
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