Contact Educator Certification

Educator Certification has created step-by-step instructions to walk educators through the TEA Login (TEAL) and Educator Certification Online System (ECOS) set up and log in process.

We strive to answers your calls and emails as quickly as possible, but due to the large volume of requests, you may wait on hold for an extended period of time and may wait several business days to receive a response to an email inquiry.

Contact via Email

As an additional resource, we encourage you to contact your local ESC representative, who may be able to assist you with general certification questions, as well as assist you with login or account creation questions. In addition, the website provides answers to many of these questions.

View Contacts


Stay tuned to the announcements page for updates

Contact Information

Customer Service
Phone Number: (512) 936-8400

  • Option 2-Educator Certification
  • Option 3-Fingerprinting
  • Option 5-Educator Preparation Programs
  • Option 6-Investigations

Testing Questions
Phone Number: (512) 463-9039

Help Desk
Please use the TEA Help Desk to submit your questions. Allow several business days for staff to respond to your ticket.