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Information About Complaints

Information Regarding Your Survey

If you found this page without taking our survey, please take the time to complete the Parent Complaint Navigator Survey.

TEA’s general education complaint process can most likely address your complaint. Below you can find additional information that might also be helpful. To access this page in the future, open a new window and bookmark the page in your browser, or email or text yourself a copy of the link. 

Getting Started

  1. Complete TEA's General Education Complaint Form online: We will review your complaint carefully and let you know if the law allows us to investigate your concern. Examples of when we can investigate include, but are not limited to, child abuse reporting, violations of the Texas Open Meetings Act, nepotism, conflicts of interest, contract procurement, and required postings on district websites.
     
  2. You can also file a local grievance: Every district’s process might be a little different. To find your district’s local grievance policy, ask an administrator how to access the relevant policies, which might be on the district’s board policy website. If you choose to file a local grievance, acting quickly is important to meet your school district’s reporting deadlines! You may be required to report your concern within 10–15 days of becoming aware of the issue.  
     
  3. Contact us if you need help—we're here for you: You can reach us at complaintsmanagement@tea.texas.gov or (512) 463-3544. When leaving a voicemail or sending an email, please include your first and last name, your phone number, your question, and any other relevant information.

Helpful Tips

  • If you are filing a complaint with TEA on behalf of a parent or student over 18 years old, you must complete a Release Form: Under the Family Educational Rights and Privacy Act, also known as FERPA, we must have a completed form signed by the parent or adult student to release information to you. Attach the completed release form to the complaint form or email to complaintsmanagement@tea.texas.gov.
     
  • Learn about the steps TEA may take once we receive your complaint. It may be a lengthy process if TEA needs to investigate.
     
  • Learn about your district’s grievance process by reviewing your district’s local policies. Pay particular attention to the following local grievance policies:
    - DGBA (LOCAL) for employee grievances;
    - FNG (LOCAL) for student and parent grievances; and
    - GF (LOCAL) for grievances by all others, including vendors and taxpayers.
     
  • Visit TEA's webpage on local grievances: We provide tips on how to navigate the process.
     
  • Share your feedback with us: TEA values your opinion! Email us at teafeedback@tea.texas.gov.

Additional TEA Resources

 

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