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Concerns About Open Records

Information Regarding Your Survey

If you found this page without taking our survey, please take the time to complete the Parent Complaint Navigator Survey.

Your school district’s local grievance process is the first step to address your open records complaint. Below you can find additional information that may also be helpful. To access this page in the future, open a new window and bookmark the page in your browser, or email or text yourself a copy of the link. 

Getting Started

  1. File a local grievance: Every district’s process might be a little different. To find your district’s local grievance policy, ask an administrator how to access the relevant policies, which might be on the district’s board policy website. If you choose to file a local grievance, acting quickly is important to meet your school district’s reporting deadlines! You may be required to report your concern within 10–15 days of becoming aware of the issue. 
     
  2. If you are not satisfied with the grievance outcome, you can contact the Office of the Attorney General (OAG) of Texas for further assistance: Visit the OAG’s Open Records Complaint page for information on how to their office can assist you and other helpful online resources. 
     
  3. Contact us if you need help—we're here for you: You can reach us at generalinquiry@tea.texas.gov or (512) 463-9290. When leaving a voicemail or sending an email, please include your first and last name, your phone number, your question, and any other relevant information.

Helpful Tips

  • Learn about your district’s grievance process by reviewing your district’s local policies: Pay particular attention to the following local grievance policies:
    - DGBA (LOCAL) for employee grievances;
    - FNG (LOCAL) for student and parent grievances; and
    - GF (LOCAL) for grievances by all others, including vendors and taxpayers.  
     
  • Visit TEA's webpage on local grievances: We provide tips on how to navigate the process.
     
  • Share your feedback with us: TEA values your opinion! Email us at teafeedback@tea.texas.gov.
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