Information About Local Grievance
Information Regarding Your Survey
If you found this page without taking our survey, please take the time to complete the Parent Complaint Navigator Survey.
Your school district's local grievance process can most likely address your concern because Texas law does not give TEA authority to address this issue. Below you can find additional information that might also be helpful. To access this information in the future, open this page in a new window and bookmark the page in your browser, or email or text yourself a copy of the link.
Getting Started
- Find a local grievance: Every district’s process might be a little different. To find your district’s local grievance policy, ask an administrator how to access the relevant policies, which might be on the district’s board policy website. If you choose to file a local grievance, acting quickly is important to meet your school district’s reporting deadlines! You may be required to report your concern within 10–15 days of becoming aware of the issue.
- While the agency does not have legal authority over the issue, we can investigate whether your school or district failed to follow their local grievance policy: If you believe your school or district failed to follow the local grievance policy, complete TEA's General Education Complaint Form online. This includes if they missed a deadline or did not respond to your grievance.
- Contact us if you need help—we're here for you: You can reach us at complaintsmanagement@tea.texas.gov or (512) 463-3544. When leaving a voicemail or sending an email, please include your first and last name, your phone number, your question, and any other relevant information.
Helpful Tips
- Learn about your district’s grievance process by reviewing your district’s local policies: Pay particular attention to the following local grievance policies:
- DGBA (LOCAL) for employee grievances;
- FNG (LOCAL) for student and parent grievances; and
- GF (LOCAL) for grievances by all others, including vendors and taxpayers.
- Visit TEA's webpage on local grievance: We provide tips on how to navigate the process.
- If you are filing a complaint with TEA on behalf of a parent or student over 18 years old, you must complete a Release Form: Under the Family Educational Rights and Privacy Act, also known as FERPA, we must have a completed release form signed by the parent or adult student to release information to you. Attach the completed release form to the complaint form or email it to complaintsmanagement@tea.texas.gov.
- Share your feedback with us: TEA values your opinion! Email us at teafeedback@tea.texas.gov.