Fingerprinting Help Desk

The Help Desk is the fastest way to submit a question to the TEA Fingerprinting section. Fingerprinting Help Desk tickets are answered within four business hours. Please click the below icon to submit a ticket.

Phone Number:
(512) 936-8400 local
Monday - Friday, 8:00 am - 4:30 pm Central Time

Phone Options:
Option 2 - Educator Certification/Testing/Account Access
Option 3 - Fingerprinting and Registry Support (Phone answered 9:00 am - 12:00 pm)
Option 5 - Educator Preparation Programs
Option 6 - Investigations
Option 8 - General Information 

Fax number:
512-936-8277