Test Center Comments/Complaints

If you have comments or complaints about the test center or the conditions under which you took a test, please submit them in writing to Pearson as specified below:  

  • Test center comments/complaints must be submitted directly to Pearson in writing by email, or mail.
  • Comments/complaints must be submitted or postmarked no later than seven days after your test session.
  • Comments/complaints filed with the test administrator will not be acted upon.   

Texas Educator Certification Examination Program
P.O. Box 660
Amherst, MA 01004-9001

Email: Send Pearson a message using their online contact form found by clicking on the "General Questions and Submitting Comments" link. Please allow 2-3 business days for a response.