Information About Comparison of Services
Information Regarding Your Survey
If you found this page without taking our survey, please take the time to complete the Parent Complaint Navigator Survey.
The information contained on this page is not legal advice, nor can TEA provide legal advice. We are providing resources to inform you of the dispute resolution services available to you. Parents and guardians have the right to consider which service(s) will best support their child.
TEA’s Comparison of Services Available to Parents and Schools is likely to be helpful to you. Below is additional information that might also be helpful. To access this page in the future, open a new window and bookmark the page in your browser, or email or text yourself a copy of the link.
Getting Started
- Review The State Complaint Resolution System: A Comparison of Services Available to Parents and Schools: It provides a detailed overview of all options available to you.
- Contact us if you need help—we're here for you: You can reach us at spedcomplaints@tea.texas.gov for questions about special education complaints or facilitated IEPs or at se-legal@tea.texas.gov for questions about mediation or due process. Please include your first and last name, your phone number, your question, and any relevant information. TEA cannot provide legal interpretation or legal advice.
Helpful Tips
- You also have the option to file a local grievance, but please note that filing a local grievance is not required in order to use any of the special education dispute resolution services: Every district’s process might be a little different. To find your district’s local grievance policy, ask an administrator how to access the relevant policies, which might be on the district’s board policy website. If you choose to file a local grievance, acting quickly is important to meet your school district’s reporting deadlines! You may be required to report your concern within 10–15 days of becoming aware of the issue.
- Learn about your district’s grievance process by reviewing your district’s local policies: Pay particular attention to the following local grievance policies:
- DGBA (LOCAL) for employee grievances.
- FNG (LOCAL) for student and parent grievances; and
- GF (LOCAL) for grievances by all others, including vendors and taxpayers.