Student Assessment Contact Information

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If you have questions regarding the Texas Assessment Program, you can contact us by phone or email.  If your question is urgent, please contact us by phone. 

Texas Education Agency
Student Assessment Division
1701 N. Congress Avenue, Room 3-122A
Austin, Texas 78701
Phone: (512) 463-9536
Fax: (512) 463-9302

ETS Customer Service
(STAAR Grades 3–8 and EOC Assessments):
(855) 333-7770

Pearson's Customer Service Center
(STAAR Alternate 2 and TELPAS):

(800) 627-0225

Student Assessment Email Addresses

Listed below are the email addresses that you can use to send questions or concerns. Search carefully for the closest area to your particular question as that will affect the timeliness of the answer.

 CategoryQuestions RegardingEmail Address
Assessments for Special PopulationsInformation on assessments and accommodations for students with disabilities & English Learners including STAAR Alternate 2, STAAR Spanish and
Testing CalendarCurrent or future testing calendars or concerns related to conflicts with testing

Test SecurityAlleged testing irregularities, instruction on reporting incidents, status of investigations, and general questions about proper test security
GeneralAny assessment related topic not listed


Student Assessment Staff Directory

Listed below is the staff of the Student Assessment Division.

Team Staff

Special Projects
Julie Guthrie, Director

Eli Cadena, Eric Estlund, Judy Fabian, Mollie Sample, Heather Ross

Data Analysis & Psychometrics
Mi-Suk Shim, Director

Sandra Bloor, Mishan Jensen, Zhen Li, Anna Nguyen, Ken Wang, Urbe Woli

 Test Administration
Jose Rios, Director
Kim Ackermann, Brian Beck, Janet Borel, Glenn Kirchner, John Mitchell, Kristina McCeig, Valeri Montoya, Eric Moore, Christy Ortiz, Alejandro Osma, Matthew Wester, James White

 Assessments for Special Populations

Kim Brannan, Director 

Esmeralda Cavazos, Christopher Craft, Vanessa Gallardo, Araceli Gaona, Juanita Juarez, Shelly Leath, Lois Neumeyer, Lilia Herrera Ramirez, Frank Solano, Laurie Shaw, Catherine Stapleton, Carmen Trejo, Angela Wilkins,