Student Assessment Contact Information

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If you have questions regarding the Texas Assessment Program, you can contact us by phone or email.  If your question is urgent, please contact us by phone. 

Texas Education Agency
Student Assessment Division
1701 N. Congress Avenue, Room 3-122A
Austin, Texas 78701
Phone: (512) 463-9536
Fax: (512) 463-9302

ETS Customer Service
(STAAR Grades 3–8, EOC, and Interim Assessments):
(855) 333-7770

Pearson's Customer Service Center
(STAAR Alternate 2, TELPAS. and TELPAS Alternate):

(800) 627-0225

Student Assessment Email Addresses

Listed below are the email addresses that you can use to send questions or concerns. Search carefully for the closest area to your particular question as that will affect the timeliness of the answer.

 Category Questions Regarding Email Address
Assessments for Special Populations Information on assessments and accommodations for students with disabilities and English learners
Testing Calendar Current or future testing calendars or concerns related to conflicts with testing dates
Test Security Alleged testing irregularities, instruction on reporting incidents, status of investigations, and general questions about proper test security procedures
General Any assessment related topic not listed above


Student Assessment Staff Directory

Listed below is the staff of the Student Assessment Division.

Associate Commissioner of Strategy and Analytics
Tyson Kane

Student Assessment Division Director
Iris Tian

Team  Staff

Policy and Publications
Julie Guthrie, Director

John Mitchell, Christy Ortiz, Eric Moore, Valeri Montoya, Spencer Barr

 Test Administration
Jose Rios, Director

Esmeralda Cavazos, Shelly Leath, Vanessa Gallardo, Lois Neumeyer, Carmen Trejo, Angela Wilkins, Laurie Shaw, Catherine Stapleton, Lilia Herrera Ramirez, Glenn Kirchner, Rachel Griffin


 Strategy and Operations
Jordan Runge, Director


Vincent Salas, Jamie Kwan, Mollie Sample, Judy Galvez Fabian, Kim Ackerman, Kristina McCeig