Student Assessment Contact Information

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If you have questions regarding the Texas Assessment Program, you can contact us by phone or email.  If your question is urgent, please contact us by phone. 

Texas Education Agency
Student Assessment Division
1701 N. Congress Avenue, Room 3-122A
Austin, Texas 78701
Phone: (512) 463-9536
Fax: (512) 463-9302

ETS Customer Service
(STAAR Grades 3–8, EOC, and Interim Assessments):
 
Phone:
(855) 333-7770
Email:
STAAR3-8@ets.org
STAAREOC@ets.org

Pearson's Customer Service Center
(STAAR Alternate 2, TELPAS. and TELPAS Alternate):

Phone:
(800) 627-0225
Email:
TxPearsonAccess@support.pearson.com

Student Assessment Email Addresses

Listed below are the email addresses that you can use to send questions or concerns. Search carefully for the closest area to your particular question as that will affect the timeliness of the answer.

 Category Questions Regarding Email Address
Assessments for Special Populations Information on assessments and accommodations for students with disabilities and English learners assessment.specialpopulations@tea.texas.gov
Testing Calendar Current or future testing calendars or concerns related to conflicts with testing dates test.calendar@tea.texas.gov
 
Test Security Alleged testing irregularities, instruction on reporting incidents, status of investigations, and general questions about proper test security procedures testsecurity@tea.texas.gov
General Any assessment related topic not listed above student.assessment@tea.texas.gov

 

Student Assessment Staff Directory

Listed below is the staff of the Student Assessment Division.

Student Assessment Executive Director 
Tyson Kane
Team  Staff
 

Policy and Publications
Julie Guthrie, Director

John Mitchell, Christy Ortiz, Eric Moore, Valeri Montoya, Spencer Barr
 Test Administration
Jose Rios, Director
Esmeralda Cavazos, Shelly Leath, Vanessa Gallardo, Lois Neumeyer, Carmen Trejo, Angela Wilkins, Laurie Shaw, Catherine Stapleton, Lilia Herrera Ramirez, Glenn Kirchner, Alejandro Osma, James White, Brian Beck

 

 Strategy and Operations
Iris Tian, Director 

 

Vincent Salas, Mollie Sample, Judy Galvez Fabian, Kim Ackerman, Kristina McCeig