TREx Support Matrix

The TREx Support Matrix is a self-help aid to direct TREx users to the appropriate support person based on the type of issue.

Consult this table for TREx access or logon issues:

Who To Contact:	District Registrar	ESC TREx Coordinator	TEA Support	Online Resource
New TREx user needs access to TREx				Log in to TEAL or request a new TEAL account
TREx user forgot password				Did you forget your password?
User having problems logging into TEASE or TREx	1st	2nd	3rd

Consult this table for TREx functionality issues:

Who To Contact:	District Registrar	ESC TREx Coordinator	TEA Support
User experiencing performance issues or receiving system unavailable messages	1st	2nd	3rd
User having difficulty exporting student information from local student information system	1st	2nd	Contact SIS vendor
User having difficulty reloading exported file into TREx	1st	2nd	3rd
User needs assistance creating a records request, fulfilling a request, or sending a high school transcript	1st	2nd	3rd
Local student information system does not contain data needed for TREx records transfer, or data is formatted incorrectly	1st	2nd	Contact SIS vendor
User needs assistance with reports or searching transaction history	1st	2nd	3rd

Consult this table if you are having difficulty with another campus or district:

Who To Contact:	District Registrar	TEA Support	Online Resource
A campus outside your district is requesting that you fax or mail records	1st	2nd	Refer to the Overview section of the most current TREx Data Standards document
A campus outside your district wants to fulfill your record request via fax or mail	1st	2nd	Refer to the Overview section of the most current TREx Data Standards document
You did not receive complete student information; for example, missing attachments, special education records, grades, coursework, or assessment information	1st	2nd	Refer to the Overview section of the most current TREx Data Standards document

To contact TREx Support call (512) 463-7246 or email TREx@tea.texas.gov.