November 13, 2017
TO THE ADMINISTRATOR ADDRESSED:
SUBJECT: Annual Client Satisfaction Survey of Regional Education
Service Centers and Executive Directors
TEC §8.103 requires the Commissioner of Education to conduct an annual evaluation of each regional education service center (ESC) and ESC executive director. The annual evaluation must include:
- Audit of ESC finances;
- Review of ESC performance;
- Review of client satisfaction; and
- Other factors as determined by the Commissioner.
As part of this review process, the Texas Education Agency has contracted with the University of Texas Organizational Excellence Group to conduct a client satisfaction survey. Every Texas school district superintendent and charter school director will be receiving an email in the near future.
Specifics of the email you will receive are as follows:
I encourage each superintendent and charter school administrator to follow the directions in the email and complete this survey. The information is an important part of the annual review for each ESC and ESC executive director.
If you have questions about this survey process, please contact Megan Aghazadian, TEA Deputy Commissioner of Operations, at (512) 463-9190 or
Commissioner of Education