Student Assessment Contact Information

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If you have questions regarding the Texas Assessment Program, you can contact us by phone or email.  If your question is urgent, please contact us by phone. 

Texas Education Agency
Student Assessment Division
1701 N. Congress Avenue, Room 3-122A
Austin, Texas 78701
Phone: (512) 463-9536
Fax: (512) 463-9302

ETS Customer Service
(STAAR Grades 3–8 and EOC Assessments):
(855) 333-7770

Pearson's Customer Service Center
(STAAR Alternate 2, TELPAS, and TAKS):

(800) 627-0225

Student Assessment Email Addresses

Listed below are the email addresses that you can use to send questions or concerns. Search carefully for the closest area to your particular question as that will affect the timeliness of the answer.

 CategoryQuestions RegardingEmail Address
English Language LearnersELL policies for all assessments, including assessing students receiving special education
Private SchoolFor information on private schools, and the obtaining of necessary  
ReportingRaw scores, progress measures, and statewide
Assessments for Students With DisabilitiesInformation on assessments and accommodations for students with disabilitiesassessment.students  
Special Education AssessmentsInformation on the STAAR Alternate 2
STAAR and TAKSInformation on math assessments and  
STAAR and TAKSInformation on reading assessments and
STAAR and TAKSInformation on science assessments and
STAAR and TAKSInformation on social studies assessments and
STAAR and TAKSInformation on writing assessments and instructions
Test Administration MaterialsInformation on the DCCM, TA manuals, supplements, field-test instructions, scannable materials, and ancillary notification
Testing CalendarCurrent or future testing calendars or concerns related to conflicts with testing

Test SecurityAlleged testing irregularities, instruction on reporting incidents, status of investigations, and general questions about proper test security
GeneralAny assessment related topic not listed


Student Assessment Staff Directory

Listed below is the staff of the Student Assessment Division.

Team Staff

Deputy Director
Mariana Vassileva

Special Projects Director
Julie Guthrie 

Judy Fabian, Melissa Rodriguez, Mollie Sample

Deputy Director of Assessment Operations and Administration
Mariana Vassileva

Kim Ackermann, Eli Cadena, Sandra Bloor, Michelle Colunga, Sona Geoffrey, Jennifer Greenhalgh, Anna Nguyen, Heather Ross, Mi-Suk Shim, Teresa Smith-Hollis, Tiffany Waller, Ken Wang, Urbe Woli

 Test Administration and Security
Sandi Cowes, Director
Brian Beck, Janet Borel, Eric Estlund, Glenn Kirchner, John Mitchell, Valeri Montoya, Eric Moore, Christy Ortiz, Alejandro Osma, James White
STAAR & TAKS Assessments

Reading, Writing, and Social Studies
Bradley Vasil, Director  

Caprice Day-Borgeson, Zenobia Dorman, Lynn Franzen, Dianne Galloway, Rachel Griffin, Kim Hrabovsky, Valerie Pannell, Marsha Peters,  Susan Robertson, Jan Schaefer, Doug Spear, Steve Wilder

STAAR & TAKS  Assessments
 Mathematics and Science
Luis Salinas, Interim Director

Carrie Alexander, Liz Baker, Brian Byrwa, Donna Fontenot, Karen Grad, Anne Nappa, Erik Pinter, Lenny Sanchez, Doris Tingle


 Assessments for Special Populations

Kim Brannan, Director 

Silvia Alvarado-Bolek, Judith Agraz de Hernando, Michele Binkley, Esmeralda Cavazos, Joe Cisneros, Christopher Craft, Vanessa Gallardo, Araceli Gaona, Miguel Gomez, William Gregory, Juanita Juarez, Shelly Leath, Lois Neumeyer, Lilia Herrera Ramirez, Jose Rios, Frank Solano, Laurie Shaw, Catherine Stapleton, Javier Torres, Carmen Trejo, Angela Wilkins, Matthew Wester