Student Assessment Contact Information

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If you have questions regarding the Texas Assessment Program, you can contact us by phone or email.  If your question is urgent, please contact us by phone. 

Texas Education Agency
Student Assessment Division
1701 N. Congress Avenue, Room 3-122A
Austin, Texas 78701
Phone: (512) 463-9536
Fax: (512) 463-9302

ETS Customer Service
(STAAR Grades 3–8 and EOC Assessments):
(855) 333-7770

Pearson's Customer Service Center
(STAAR Alternate 2, TELPAS, and TAKS):

(800) 627-0225

Student Assessment Email Addresses

Listed below are the email addresses that you can use to send questions or concerns. Search carefully for the closest area to your particular question as that will affect the timeliness of the answer.

 CategoryQuestions RegardingEmail Address
English Language LearnersELL policies for all assessments, including assessing students receiving special education
Private SchoolFor information on private schools, and the obtaining of necessary materials from PEM  
ReportingRaw scores, progress measures, and statewide
Assessments for Students With DisabilitiesInformation on assessments and accommodations for students with disabilitiesassessment.students  
Special Education AssessmentsInformation on the STAAR Alternate 2
STAAR and TAKSInformation on math assessments and  
STAAR and TAKSInformation on reading assessments and
STAAR and TAKSInformation on science assessments and
STAAR and TAKSInformation on social studies assessments and
STAAR and TAKSInformation on writing assessments and instructions
Test Administration MaterialsInformation on the DCCM, TA manuals, supplements, field-test instructions, scannable materials, and ancillary notification
Testing CalendarCurrent or future testing calendars or concerns related to conflicts with testing

Test SecurityAlleged testing irregularities, instruction on reporting incidents, status of investigations, and general questions about proper test security
GeneralAny assessment related topic not listed


Student Assessment Staff Directory

Listed below is the staff of the Student Assessment Division.

Team Staff
Operations Management
Gloria Zyskowski,

Division Director

Judy Fabian, Stanley Rasberry, Melissa Rodriguez, Mollie Sample
Analysis and Reporting
Mariana Vassileva, Director

Eli Cadena, Sandra Bloor, Michelle Colunga, Sona Geoffrey, Amy Hsiao, Anna Nguyen, Mi-Suk Shim, Teresa Smith-Hollis, Tiffany Waller, Ken Wang, Tony Wilson, Urbe Woli

 Test Administration and Security
Lisa Cottle, Director
Kim Ackermann, Brian Beck, Janet Borel, Eric Estlund, Jennifer Greenhalgh, Jason Hewitt, Glenn Kirchner, John Mitchell, Valeri Montoya, Eric Moore, Christy Ortiz, Alejandro Osma, Heather Ross, James White
STAAR & TAKS Assessments

Reading, Writing, and Social Studies
Bradley Vasil, Director  

Zenobia Dorman, Lynn Franzen, Dianne Galloway, Rachel Griffin, Kim Hrabovsky, Valerie Pannell, Marsha Peters,  Susan Robertson, Doug Spear, Tammy Visco, Steve Wilder

STAAR & TAKS  Assessments
 Mathematics and Science
 Julie Guthrie, Director

Carrie Alexander, Liz Baker, Brian Byrwa, Donna Fontenot, Karen Grad, Anne Nappa, Erik Pinter, Lenny Sanchez, Luis Salinas, Doris Tingle


 Assessments for Special Populations
  Justin Porter, Director

Silvia Alvarado-Bolek, Judith Agraz de Hernando, Michele Binkley, Kim Brannan, Christopher Craft, Vanessa Gallardo, Araceli Gaona, Keisha Gibson-Cook, Miguel Gomez, William Gregory, Jean Love El Harim, Juanita Juarez, Shelly Leath, Lois Neumeyer, Lilia Herrera Ramirez, Jose Rios, Frank Solano, Laurie Shaw, Catherine Stapleton, Javier Torres, Cristina Vazquez, Angela Wilkins