TEA Help Desk Now Available for Grant-Related Questions

Word Version

May 20, 2014

TO THE ADMINISTRATOR ADDRESSED:

SUBJECT:    TEA Help Desk Now Available for Grant-Related Questions

The Division of Grants Administration has launched an automated help desk to provide customers with faster answers to their grant-related questions. The help desk automatically directs questions to the staff that are best able to help, and tracks each question to help ensure that answers are given promptly.

Finding the Help Desk

You can access the help desk by clicking the green button at the top of the Grants home page. You can either submit a question or browse through a “Frequently Asked Questions” section, which provides information about common eGrants and expenditure reporting issues.

Customer Service

The Division of Grants Administration will continue accepting questions by phone or email until customers become accustomed to the new help desk. However, the help desk sends questions directly to subject-matter experts, so you are likely to receive an answer faster by using the help desk.

You may receive a faster answer still by contacting your regional education service center directly.

Future of the Help Desk

The Division of Grants Administration is piloting the help desk for its customers. TEA will eventually implement the help desk for other TEA divisions.

For Further Information

If you have any questions about how the Division of Grants Administration is using the help desk, click the green help desk button on the Grants home page.

Sincerely,

Cory Green, Chief Grants Administrator
Division of Grants Administration