July 17, 2013
TO THE ADMINISTRATOR ADDRESSED
SUBJECT: Difficulty in Renewing and Issuing Educator Certificates
Since the rollout of the TEAL login system at TEA, educators have had difficulty in logging into the system and having their renewals and applications processed. This letter explains the agency's plan to automatically extend the validity of certificates due for renewal while the system is improved, as well as providing information about capacity at the Regional Education Service Centers available to assist school districts with renewals for their employees.
Due to problems with the online renewal process, TEA will consider as valid a teacher's certificate that is due for renewal between February 28, 2013, and October 31, 2013, but has not been renewed. The period of validity for all certificates due to be renewed during that period is extended through December 31, 2013.
Please note that the educator's virtual certificate may indicate that it is "inactive;" however, based on statutory and rule authority, the agency considers a certificate to be valid during a delay that result from TEA processing issues.
We ask that you encourage educators who are having difficulties renewing their certificates to work with your local Education Service Center to resolve the problems as soon as possible. See http://www.tea.state.tx.us/certification/ECOSregionalcontacts for contact information. If the ESC representative is not able to resolve an issue, they will refer the problem to TEA staff.
Certificates that are due for renewal between February 28, 2013 and October 31, 2013 that are not renewed by December 31, 2013, will become inactive. Certificates that are renewed past their original six month renewal window will have a new renewal date.
Finally, please note that this temporary extension of certificate validity does not affect the requirement of districts to ensure that all their employees have been fingerprinted.
TEA will work with ISDs to expedite processing of needed reviews of credentials and one year certifications. Please use the attached form to record identifying information about these educators and send it to Michael Vriesenga. If necessary, TEA can set up a telephone appointment, preferably with both a district HR point of contact (POC) and the educator, to resolve any outstanding issues.
We are working to eliminate the current backlog and have all credentials processed by January, 2014. Please encourage educators to initiate the renewal process as early as possible, which can be up to six months prior to their renewal date.
We apologize for the inconvenience. If you have questions or need additional information, please contact Michael Vriesenga at (512) 463-8911 or firstname.lastname@example.org .
Educator Leadership and Quality