Contact Fingerprinting

There are several ways to contact the Fingerprinting Unit at TEA.


Fingerprinting issues: Questions or issues about fingerprinting
Fees & Refunds: Questions or issues with a payment, refund or returned check with regard to fingerprinting fees

Customer Service

Monday - Friday, 8:00 am - 5:00 pm Central Time
(512) 936-8400 local
Phone Options:
Option 1 - Office Information
Option 2 - Educator Certification
Option 3 - Fingerprinting
Option 4 - Educator Examinations
Option 5 - Contract Abandonment
Option 6 - Investigations
Option 8 - General Office Information

General Mailing Address

Texas Education Agency
Educator Leadership and Quality
Attn: Fingerprinting, WBT 5-100
1701 North Congress Ave
Austin, TX 78701-1494

Mail Payments to:
PO Box 13717
Austin, TX 78711-3717

Physical Location

Directions to TEA

Name Change Request

To submit a change or correction of name, gender or date of birth, please email the required documents along with a daytime phone number.
• Current state drivers license or state ID
o Out-of-Country educators who do not hold a state-issued driver's license may submit a copy of a current passport.
• Last four digits of social security number
• Previous name
• A current email address and valid daytime phone number

Please scan documents and email to:

Or Mail to:
5th Floor
1701 North Congress Ave
Austin, TX 78701

Current processing time is 20 business days, once all required documents are received. If you do not receive a notification from our office after 20 business days, please resend the documents with the following subject: "Second Request - name change." We appreciate your patience as we process requests during our division's peak season.