Student Assessment Contact Information

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If you have questions regarding the Texas Assessment Program, you can contact us by phone or email.  If your question is urgent, please contact us by phone. 

Texas Education Agency
Student Assessment Division
1701 N. Congress Avenue, Room 3-122A
Austin, Texas 78701
Phone: (512) 463-9536
Fax: (512) 463-9302

ETS Customer Service
(STAAR Grades 3–8 and EOC Assessments):
(855) 333-7770

Pearson's Customer Service Center
(STAAR Alternate 2 and TELPAS):

(800) 627-0225

Student Assessment Email Addresses

Listed below are the email addresses that you can use to send questions or concerns. Search carefully for the closest area to your particular question as that will affect the timeliness of the answer.

 Category Questions Regarding Email Address
Assessments for Special Populations Information on assessments and accommodations for students with disabilities & English Learners including STAAR Alternate 2, STAAR Spanish and TELPAS.
Testing Calendar Current or future testing calendars or concerns related to conflicts with testing dates

Test Security Alleged testing irregularities, instruction on reporting incidents, status of investigations, and general questions about proper test security procedures
General Any assessment related topic not listed above


Student Assessment Staff Directory

Listed below is the staff of the Student Assessment Division.

Student Assessment Executive Director 
Tyson Kane
Team  Staff

Policy and Publications
Julie Guthrie, Director

Eli Cadena, Judy Fabian, Mollie Sample
 Test Administration
Jose Rios, Director
Kim Ackermann, Brian Beck, Glenn Kirchner, John Mitchell, Kristina McCeig, Valeri Montoya, Eric Moore, Christy Ortiz, Alejandro Osma, Matthew Wester, James White


 Assessments for Special Populations 
Kim Brannan, Director 


Esmeralda Cavazos, Araceli Fabian, Vanessa Gallardo, Shelly Leath, Lois Neumeyer, Lilia Herrera Ramirez, Laurie Shaw, Catherine Stapleton, Carmen Trejo, Angela Wilkins